AI Revolution in HVAC, Plumbing & Electrical: Gene Slade's Lead Ninja System Explained

Gene Slade, CEO of Lead Ninja System and Lead Ninja AI, is a pioneering force in sales training, conversational AI, and business development in the HVAC, plumbing, and electrical industries. With a steadfast commitment to empowering trade professionals, Gene offers transformative coaching experiences that revolutionize how business owners approach sales and growth through personalized guidance, community support, and access to exclusive resources.

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Quick recap

Gene's Background and Conversational AI

Gene and Michael discussed Gene's background, including his trade experience, time at the University of Tennessee, and subsequent career in sales and business ownership. They also touched on Gene's involvement with conversational AI technology and the skills he has gained from his work in the trades, such as customer service, discipline, and sales skills. Michael emphasized the importance of good communication in business and the potential benefits of AI technology in reaching out and finding people. They both agreed on the importance of regular maintenance in various aspects of life, with Michael sharing a personal anecdote about his neighbor's well-maintained HVAC system.

AI Implementation in Customer Maintenance

Michael and Gene discussed implementing AI in their business operations. Michael proposed using AI to track customer equipment maintenance, suggesting it could automatically generate reminders for customers when their machines needed servicing. Gene agreed, highlighting that this would reduce maintenance costs for customers and help contractors fill their schedules more efficiently. They also noted the AI's capability to make multiple calls simultaneously, a feature they likened to a road repair service during inclement weather.

AI Integration in Industries Discussed

Michael and Gene discussed the potential of artificial intelligence (AI) in various industries, particularly healthcare and customer service. Michael highlighted the advantages of AI, such as its ability to provide personalized services and handle a large volume of calls simultaneously, thereby reducing labor costs. Gene confirmed that their company has successfully incorporated AI into their operations, with 95% of customers preferring to interact with the AI system over traditional call centers. They also discussed the potential of AI to serve a global customer base, offering improved efficiency and cost-effectiveness.

New Technology Boosts Job Opportunities

Michael and Gene discussed the potential of new technology to improve business operations and job opportunities. Michael argued that automation could free up staff to focus on revenue-generating activities and create new job opportunities. Gene agreed, suggesting that technology could be used to handle tasks that humans find tedious, such as follow-up in sales. They both expressed optimism about the potential of technology to help the trades but also acknowledged the need for workers to adapt and learn new skills to remain competitive.

AI-Powered Knowledge Bank Development

Gene discussed the development of an AI-powered knowledge bank to handle objections during follow-up telephone conversations. He believed this technology could significantly increase revenue, estimating an additional $1 million. Gene also envisioned the AI system role-playing and training with technicians before their customer interactions. Michael concurred, acknowledging the potential positive impact on businesses of all sizes. However, he noted that the technology is not yet fully developed.

Promoting Accessibility and Sharing Resources

Michael and Gene discussed the promotion and accessibility of Gene's work through Lead Ninja Systems. Gene encouraged people to connect with him via his website, social media, or phone, emphasizing his commitment to accessibility and helping others.