Motivational Mondays: Improving High Performance Teams with Kendall Wallace

Quick recap

Michael and Kendall discussed the complexities of the current work environment, emphasizing the importance of creating unique team building experiences, fostering open communication, and prioritizing personal well-being for a high-performing team. They also shared their experiences and observations about team dynamics in both hybrid and remote work settings, and the role of psychological safety in a healthy workplace. The conversation concluded with an agreement to continue the discussion on improving organizations and the potential benefits for society as a whole.

Summary

Discussing Work Environment Complexities and Solutions

Michael and Kendall discussed the complexities of the current work environment, including hybrid and remote work arrangements, communication challenges, and the overall vibe of an organization. Michael emphasized the importance of taking time to reflect amidst the fast pace of work, and encouraged Kendall to make their conversation organic and share relevant links. Kendall introduced herself as the CEO and lead facilitator of a company called Executive Offsites. Despite potential time constraints, both were committed to a fruitful discussion.

Enhancing Team Building Experiences for Communication

Kendall and Michael discussed the importance of creating unique, world-class team building experiences for corporate teams to improve communication and team dynamics. They agreed that such experiences, which often involve activities outside of the office, can make a significant difference. They highlighted the importance of facilitating deeper connections and understanding among team members, particularly in remote work settings, to foster a sense of belonging. Michael noted that he has observed a decline in such connections and conversations in many workplaces, emphasizing the importance of reviving these practices.

Addressing Difficult Situations and Communication

Michael shared his experience of returning to work after his mother's passing, noting the team's resilience and business-as-usual approach. Kendall found this situation interesting and suggested that offsite training sessions could teach employees how to better communicate their needs and offer empathetic support to their colleagues. Kendall emphasized the importance of addressing difficult situations head-on and fostering a culture of open communication to prevent awkwardness and disconnection.

Michael's Comparison of Past and Present Teams

Michael shared his experiences working with another organization prior to the pandemic and how the team dynamics differed from his current one. He noted that the former team, which had been working together for a long time, operated more like a family, with a unique dynamic that included backhanded compliments and sarcasm. Kendall was curious about what made the former team function so effectively, and Michael attributed it to their long-term familiarity with each other.

Nurturing Team Dynamics for High Performance

Michael emphasized the need for nurturing team dynamics, comparing it to the care required for a garden. Kendall suggested strategies from the book "Tribal Leadership" to develop high-performance teams, including creating trust and understanding team value. She also highlighted the importance of facilitated offsite meetings to enhance team bonding and ensure psychological safety. Both agreed on the need for continuous attention and care to foster a healthy team environment.

Emphasizing Psychological Safety in Workplace

Michael emphasized the importance of psychological safety in the workplace, noting that when employees feel valued, appreciated, and seen, they are more likely to work harder and contribute positively to the team. Kendall furthered this argument, stating that creating a context for people to feel valued, seen, and heard is crucial for a high-performing team. She highlighted the need for building this into company culture, whether through regular off-sites or periodic virtual connections, reinforcing the idea that human connection is essential for a thriving workplace.

Prioritizing Personal Well-Being in Work

Kendall and Michael discussed the importance of prioritizing personal well-being and connections amidst work demands. Michael recalled a past team meeting where they shifted the focus from project updates to checking in with each other about their personal coping mechanisms and needs during the Covid-19 pandemic. Kendall agreed, highlighting the value of debriefing sessions post-project, which allow for reflection and learning, and emphasizing the human aspect of work. Both agreed on the need to prioritize self-care and support each other, both professionally and personally.

Enhancing Communication in High Performing Teams

Kendall emphasized the importance of effective communication and interpersonal skills in high performing teams. She pointed out that maintaining eye contact and engaging with all members, not just the leader, is a key trait of such teams. She also stressed the value of pausing to provide feedback, both positive and negative, before delving into discussions. Michael briefly wrapped up the conversation, indicating a future discussion about the topic. Kendall provided details about how to learn more about her work, including direct contact via email and visiting executiveoffices.com or corporateoffsites.com.